Power Virtual Agents

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A Beginner’s Guide to Microsoft Power Virtual Agents (PVA)

Chatbots. You’ve probably seen one before, perhaps on a website or in your organization. They’ve come a long way, becoming smarter every day thanks to artificial intelligence. Companies like Microsoft are enabling anyone— coders and non-coders alike— to easily create bots. This influx of bots [...]

Setting up your first Virtual Agent

What is a Virtual Agent?  Having a Virtual Agent on your website or intranet is the closest thing to replicating the experience of greeting your customers when they walk into your store. Virtual Agents are chatbots that can answer questions from your customers, employees, or [...]

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