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A Beginner’s Guide to Microsoft Power Virtual Agents (PVA)
Chatbots. You’ve probably seen one before, perhaps on a website or in your organization. They’ve come a long way, becoming smarter every day thanks to artificial intelligence. Companies like Microsoft are enabling anyone— coders and non-coders alike— to easily create bots. This influx of bots [...]
Automatically answer any question within Power Virtual Agents
Every day your customer service team gets stuck answering the same questions, wasting your time and money. So how does one solve this? Most would say FAQ pages, but the reality is FAQ pages can be difficult to navigate, cumbersome, and outright boring. Just think [...]
Setting up your first Virtual Agent
What is a Virtual Agent? Having a Virtual Agent on your website or intranet is the closest thing to replicating the experience of greeting your customers when they walk into your store. Virtual Agents are chatbots that can answer questions from your customers, employees, or [...]
