Microsoft & Office 365 Managed Services – 24/7 Support for your Employees Using Microsoft 365
Fully managed cloud solutions that allow you to meet your business needs without the headache of knowing the technology and cloud infrastructure.
Access to expertise: 24/7/365 dedicated experts who specialize in support and maintenance of the Office 365 environment.
Cost-Effectiveness: Reduce lost revenue caused by downtime and expenses of solving critical technology issues.
Improved Efficiency of your IT Team: Allow your in-house IT team to be able to focus on supporting your core business activities and increasing your business productivity.
Managing Updates: Office 365 managed services will keep your Office 365 environment up to date with critical updates and patches.
Security & Compliance: 24/7 security monitoring of Office 365. We follow changes and adjust your Office 365 environment to new requirements ensuring regulatory compliance.
Business Continuity: High availability to end users and continuous performance without disruption, which supports efficiency and stability of business processes that are dependent on technology (collaboration, workflows, etc.).
Easy-to-start, easy-to-manage, cost-effective and complete data protection for your organization. Our backup as a service solution delivers advanced cyber protection that’s packaged and priced for small infrastructures.
Application-aware Hyper-V and Oracle Database backup and recovery
Cluster-aware backup of Microsoft SQL Server and Microsoft Exchange Server
Microsoft Office 365 public folders backup
Granular Microsoft Exchange mailbox backup
New Performance and backup window
Centralized backup plans management and group management of devices
Instant Restore with VM finalization for Hyper-V
New device status rules
Script-based backup location targeting
Automatic backup file notarization
Automatic system-information save, if a reboot recovery fails
Encrypted backups support for disaster recovery
Five locations for replication in a backup plan
Secure Zone management from the backup console
Navigate Microsoft Azure and its complexities with our Azure Managed Services for your organization. The following services are available:
Consultation with Presales and Delivery teams
Importing existing standard VMs into Performance Cloud and Azure
Tracking of requests for information/change, incident & service management via the a ticketing system
Provided by certified Azure architects based on Microsoft and Creospark
practices Scaling guidance provided
24/7/365 Help Desk
Troubleshooting infrastructure and connection issues
Assistance with basic navigation in Performance Cloud and Azure portal
Advanced Infrastructure Support
Advanced assistance for disks, RAM, VMs, networking, RDS
Custom schedule for infrastructure changes
Anti-virus, malware protection and alerts
Windows and Linux OS updated
Standard monthly schedule
Health tracking from predefined monitors
Experienced team that will assist with configuration changes
Operating System Support
Configuration and troubleshooting
Backup configuration, monitoring and troubleshooting
Best practice setup and management of approved software
Escalation Support (Azure)
Incident escalation and ownership of issues relating to Azure, including Microsoft Premier Support
RETAINED SUPPORT SERVICES
Give your organization access to the best Microsoft experts without having to hire and staff them internally. Take the headache out of your IT organization by having a pre-purchased block of hours for the best Microsoft experts in the industry
Access Microsoft experts at any time for a number of different items such as: