MICROSOFT & OFFICE 365
Microsoft & Office 365 Managed Services – 24/7 Support for your Employees Using Microsoft 365
Fully managed cloud solutions that allow you to meet your business needs without the headache of knowing the technology and cloud infrastructure.
- Access to expertise: 24/7/365 dedicated experts who specialize in support and maintenance of the Office 365 environment.
Cost-Effectiveness: Reduce lost revenue caused by downtime and expenses of solving critical technology issues.
Improved Efficiency of your IT Team: Allow your in-house IT team to be able to focus on supporting your core business activities and increasing your business productivity.
Managing Updates: Office 365 managed services will keep your Office 365 environment up to date with critical updates and patches.
Security & Compliance: 24/7 security monitoring of Office 365. We follow changes and adjust your Office 365 environment to new requirements ensuring regulatory compliance.
Business Continuity: High availability to end users and continuous performance without disruption, which supports efficiency and stability of business processes that are dependent on technology (collaboration, workflows, etc.).
ONLINE BACKUP
Easy-to-start, easy-to-manage, cost-effective and complete data protection for your organization. Our backup as a service solution delivers advanced cyber protection that’s packaged and priced for small infrastructures.
MICROSOFT AZURE
Navigate Microsoft Azure and its complexities with our Azure Managed Services for your organization. The following services are available:
Initial Assessment
- Consultation with Presales and Delivery teams
Migration Assistance
- Importing existing standard VMs into Performance Cloud and Azure
Service Management
- Tracking of requests for information/change, incident & service management via the a ticketing system
Architecture Guidance
- Provided by certified Azure architects based on Microsoft and Creospark
- practices Scaling guidance provided
24/7/365 Help Desk
- Troubleshooting infrastructure and connection issues
- Assistance with basic navigation in Performance Cloud and Azure portal
Advanced Infrastructure Support
- Advanced assistance for disks, RAM, VMs, networking, RDS
- Custom schedule for infrastructure changes
Anti-Virus/Malware
- Anti-virus, malware protection and alerts
Security Updates
- Windows and Linux OS updated
- Standard monthly schedule
Monitoring
- Health tracking from predefined monitors
Configuration Assistance
- Experienced team that will assist with configuration changes
Operating System Support
- Configuration and troubleshooting
Self-Managed Backups
- Backup configuration, monitoring and troubleshooting
Software Support
- Best practice setup and management of approved software
Escalation Support (Azure)
- Incident escalation and ownership of issues relating to Azure, including Microsoft Premier Support
RETAINED SUPPORT SERVICES
Give your organization access to the best Microsoft experts without having to hire and staff them internally. Take the headache out of your IT organization by having a pre-purchased block of hours for the best Microsoft experts in the industry
Access Microsoft experts at any time for a number of different items such as:
Consulting
Training
Debugging
Break Fixes