Managed IT Service Provider

We get it. Running a business—with a small team especially—is hard work, to say the least. Not only do you have to focus on your revenue-driving capabilities, but you also have to consider everything in the backend, from operations to HR and IT.

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As a Managed IT Service Provider, what does Creospark do for you?

What if we told you that we can handle your IT needs for you? From support desk to IT infrastructure and licensing strategy, you can finally sigh a breath of relief. No longer do you need to fund an in-house IT team or learn complex tech jargon. As a managed IT service provider, our experts will make sure everything is running smoothly so your team can focus on what you do best.

We can remotely support your IT needs no matter where you are in the US or Canada, however, if you are located within the GTA, we can also support you on-site support.

Benefits of using a Managed IT Service Provider

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Cost savings

Reduce operational costs by accessing the expertise of skilled professionals without having to hire your own internal IT team.

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Enhanced security

Protection from threats with up-to-date, robust cybersecurity measures and reliable data backup solutions.

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Focus on core activities

Outsource your IT so you can concentrate on your core competencies.

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Of cyber breaches target businesses with fewer than 1,000 employees. With us, you have a chance.
Cybersecurity

Ensuring you and your customers are protected

Hackers are relentless, but so are we. By choosing Creospark as your Managed IT Service Provider, you can get 24/7 security monitoring and alerting. You’ll be protected against ransomware, phishing, account break-ins, data exfiltration, and other attacks. As a small-medium business, you have the right to safeguard your IT systems from cybercrime.

Why choose Creospark?

Behind your support desk is local talent who can address your concerns with minimal downtime. You’ll speak to a real person who will answer your requests through calls or tickets. We monitor your systems using technology but with decisions and actions taken by humans.

Plans

Starting at $99/month per user.

Contact our sales team to learn more

Basic

Core

Premium

Standard

$100 CAD

per month/per user

Basic IT services with device & license management, support desk, and security.

  • Remote Support

  • Support Desk Level 1 & 2
  • Self-Service Portal
  • Device and License Management
  • Security Management

Core

$150 CAD

per month/per user

Comprehensive IT services for organizations with more complex IT infrastructures.

  • Everything Included in Basic

  • Support Desk Level 1, 2, & 3
  • Enhanced SLA Response Times
  • Enhanced Security Management

Premium

$150 CAD

per month/per user

Advanced IT services backed by industry-expert guidance. Designed for organizations with critical workloads.

  • Everything Included in Core

  • Support Desk Levels 1, 2, & 3
  • Top Prioirty SLA Response Times
  • Advanced security management

Don’t see a package that meets your needs? Customize your own!

Add-Ons

To enhance your IT support, we can take care of your servers, networks, Microsoft Teams phone systems and workstations. Ask us more about these services.

Windows Server

Network

Team Phone System

Mac & Windows Workstations

Compare Plans

Basic

Core

Premium

Device and License management

Endpoint Monitoring

Endpoint Maintenance

Endpoint Patching

Microsoft 365 License Procurement & Management (Microsoft 365 Business Premium license included)

Cloud Backup

Application Deployment

Support Services

* Support desk Level 1= Front line support desk; Level 2= Senior agent; Level 3 = Technical Lead

Remote Support (Office onsite support provided with upgrade)

Support desk levels 1 and 2 *

Support desk levels 1, 2, 3*

Support desk levels 1, 2, 3*

User On-boarding/Off-Boarding

Event Log Monitoring

Customer Portal

Remote Access Software

Support Request Tickets

10 tickets/user/month

*Up to 20 tickets/user/month

*Up to 30 tickets/user/month

Self-Service Ticket Portal

Service Level Agreement (SLA) Response Times

*Response times are weekdays 9AM-5:30PM EST *Onsite times are applicable only for predetermined offices that are located 50KM within Downtown Toronto

Priority 1: Service Not Available

Remote within 4 hours

Remote within 2 hours. Office onsite within 6 hours*

Remote within 1 hours. Office onsite within 3 hours*

Priority 2: Significant Degradation of Service

Remote within 6 hours

Remote within 7 hours. Office onsite within 24 hours*

Remote within 2 hours. Office onsite within 4 hours*

Priority 3: Limited Degradation of Service

Remote within 12 hours

Remote within 2 hours. Office onsite within 6 hours*

Remote within 4 hours. Office onsite within 12 hours*

Security Management

Cyber Security Insurance Review

Endpoint Protection / Antivirus

Security Threat Detection and Remediation

Security Awareness Training

Anti-Phishing simulations

MFA management

Advanced email security

Password Management Solution

Vulnerability Scanning Solution

Device Encryption Solution

Microsoft 365 Configuration

24/7 Automated Monitoring and Alerting

Office Protect Core

Office Protect Alliance

Frequently Asked Questions

Creospark doesn’t just provide managed IT services. We’re an accredited Microsoft Solutions Partner with years of experience helping top companies adopt Microsoft technology. That means by choosing us as your managed IT partner, you get access to the collective knowledge from our services team. We understand the full picture and will bring our expertise to identify cost-effective solutions to our customers. You can rest assure that your IT needs are being taken care of by expert staff who know what they’re doing.

Behind your support desk is local talent who can address your concerns with minimal downtime. You’ll speak to a real person who will answer your requests through calls or tickets. We monitor your systems using technology but with decisions and actions taken by humans.

The levels represent the amount of expertise your assigned support desk personnel has. With each increase in level, you get a more senior personnel assigned to your case. If the scope of the issue is beyond Level 1, it will be escalated to Level 2, and then to Level 3 if you have the Hybrid Core or Premium package. If you are subscribed to the Remote Basic but have a Level 3 expertise required issue, we will not be able to address those concerns.


• Level 1 = Front line support desk
• Level 2 = Senior agent
• Level 3 = Technical lead

Discover how outsourced IT from a Microsoft Solutions Partner can elevate your business. Contact us today.

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