As a Managed IT Service Provider, what does Creospark do for you?
What if we told you that we can handle your IT needs for you? From support desk to IT infrastructure and licensing strategy, you can finally sigh a breath of relief. No longer do you need to fund an in-house IT team or learn complex tech jargon. As a managed IT service provider, our experts will make sure everything is running smoothly so your team can focus on what you do best.
We can remotely support your IT needs no matter where you are in the US or Canada, however, if you are located within the GTA, we can also support you on-site.
Benefits of using a Managed IT Service Provider
Cost savings
Reduce operational costs by accessing the expertise of skilled professionals without having to hire your own internal IT team.
Enhanced security
Protection from threats with up-to-date, robust cybersecurity measures and reliable data backup solutions.
Focus on core activities
Outsource your IT so you can concentrate on your core competencies.
Cybersecurity
Ensuring you and your customers are protected
Hackers are relentless, but so are we. By choosing Creospark as your Managed IT Service Provider, you can get 24/7 security monitoring and alerting. You’ll be protected against ransomware, phishing, account break-ins, data exfiltration, and other attacks. As a small-medium business, you have the right to safeguard your IT systems from cybercrime.
Why choose Creospark?
Creospark doesn’t just provide managed IT services. We’re an accredited Microsoft Solutions Partner with years of experience helping top companies adopt Microsoft technology. That means by choosing us as your managed IT partner, you get access to the collective knowledge from our services team. We understand the full picture and will bring our expertise to identify cost-effective solutions to our customers. You can rest assured that your IT needs are being taken care of by expert staff who know what they’re doing.
Standard
$100 CAD
per month/per user
Basic IT services with device & license management, support desk, and security.
Core
$150 CAD
per month/per user
Comprehensive IT services for organizations with more complex IT infrastructures.
Premium
$150 CAD
per month/per user
Advanced IT services backed by industry-expert guidance. Designed for organizations with critical workloads.
Add-Ons
To enhance your IT support, we can take care of your servers, networks, Microsoft Teams phone systems and workstations. Ask us more about these services.
Compare Plans
Basic
Core
Premium
Device and License management
Endpoint Monitoring
Endpoint Maintenance
Endpoint Patching
Microsoft 365 License Procurement & Management (Microsoft 365 Business Premium license included)
Cloud Backup
Application Deployment
Support Services
* Support desk Level 1= Front line support desk; Level 2= Senior agent; Level 3 = Technical Lead
Remote Support (Office onsite support provided with upgrade)
Support desk levels 1 and 2 *
Support desk levels 1, 2, 3*
Support desk levels 1, 2, 3*
User On-boarding/Off-Boarding
Event Log Monitoring
Customer Portal
Remote Access Software
Support Request Tickets
10 tickets/user/month
*Up to 20 tickets/user/month
*Up to 30 tickets/user/month
Self-Service Ticket Portal
Service Level Agreement (SLA) Response Times
*Response times are weekdays 9AM-5:30PM EST *Onsite times are applicable only for predetermined offices that are located 50KM within Downtown Toronto
Priority 1: Service Not Available
Remote within 4 hours
Remote within 2 hours. Office onsite within 6 hours*
Remote within 1 hours. Office onsite within 3 hours*
Priority 2: Significant Degradation of Service
Remote within 6 hours
Remote within 4 hours. Office onsite within 8 hours*
Remote within 2 hours. Office onsite within 4 hours*
Priority 3: Limited Degradation of Service
Remote within 12 hours
Remote within 8 hours. Office onsite within 24 hours*
Remote within 4 hours. Office onsite within 12 hours*
Security Management
Cyber Security Insurance Review
Endpoint Protection / Antivirus
Security Threat Detection and Remediation
Block harmful email attachments
Detection of attachments containing URL’s
Prevent users from making calendar public
Help improve password hygiene
Block mass exfiltration of company email
Protection against phishing scam
MFA Management
Microsoft 365 Configuration
Proactive Security Threat Detection
Security Awareness Training
Anti-Phishing Simulations
Security analysts will review every alert in 60 minutes or less
Alerts researched and classified as either false positive, benign or requiring further action
Alerts that require action are escalated
Advanced Email Security
Monthly security summary report of activities & actions
Advanced Email Security
24/7 Automated Monitoring and Alerting
Device Encryption Solution
Password Management Solution
Vulnerability Scanning Solution
Frequently Asked Questions
Resources for Creospark Consulting Services
Discover how we have helped real organizations like Special Olympics Canada, Kay Law and more, with their technologies.
