Every day your customer service team gets stuck answering the same questions, wasting your time and money. So how does one solve this? Most would say FAQ pages, but the reality is FAQ pages can be difficult to navigate, cumbersome, and outright boring. Just think [...]
What is a virtual agent? Having a Virtual Agent on your website or intranet is the closest thing to replicating the experience of greeting your customers when they walk into your store. Virtual Agents are chatbots that can answer questions from your customers, employees, or [...]
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