Blog categories:
Redefining Sales Strategies with Copilot for Sales
Transforming Sales with AI: Copilot for Sales in Action In the dynamic world of sales, productivity and efficiency are paramount. Copilot for Sales, a role-specific AI assistant, bridges the gap between customer relationship management (CRM) systems and Microsoft 365 productivity tools. Designed to integrate [...]
Copilot in Dynamics 365 Customer Service: AI-Powered Efficiency for Support Teams
Elevate Customer Service with AI-Driven Assistance 2025 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI. Copilot in Dynamics [...]
Microsoft 365 Copilot for Service: AI-Powered Support for Customer Service Teams
Enhance Customer Service with AI-Powered Assistance Microsoft 365 Copilot for Service is transforming customer support by leveraging generative AI to streamline workflows, boost agent productivity, and enhance customer experiences. By integrating seamlessly with existing customer service platforms, Copilot provides AI-powered guidance in real time, [...]
AI in the Public Sector: Making Work Easier with Microsoft 365 Copilot
The future is not just on the horizon; it's here now, transforming the way public sectors operate. Learn from our experts, Eric Overfield and Cristal Amurao, on how you in the public sector can leverage tools like Microsoft 365 Copilot and Copilot Studio to [...]
AI is Reshaping Government Services
The Future is Now: AI's Impact on Public Sector Operations The future is not just on the horizon; its here now, transforming the way we operate. With advancements to machine learning, natural language processing, and data analytics, AI is poised to enhance the efficiency [...]
Revolutionize Your Nonprofit with AI: Microsoft Copilot, Agents, and Microsoft Copilot Studio
In a recent session, Eric Overfield explored the transformative impact of Microsoft 365 Copilot for nonprofit organizations. From boosting productivity to optimizing operations, Eric shared invaluable insights on how AI-powered tools can help nonprofits achieve more with fewer resources. Here’s a recap of the [...]
Revolutionize Your Nonprofit with Microsoft Copilot, Agents, and Microsoft Copilot Studio
Join us for an insightful discussion where we will explore harnessing the power of Microsoft Copilot, agents, and Microsoft Copilot Studio to empower non-profit organizations with tailored AI solutions. This session will guide you through the process of selecting the most suitable Copilot solution for [...]
Flexible Billing Options for Microsoft 365 Copilot
Microsoft 365 Copilot has been a game-changer for organizations, bringing the power of AI directly into tools you use daily. Whether you’re enhancing productivity, improving sales processes, or delivering exceptional service for your customer, Copilot makes it easier to get more done. Now, starting [...]
How to prepare your data to get the best results from AI
Artificial intelligence (AI) is a powerful tool that can help your businesses automate data processing and derive value. However, the quality of the results produced by AI algorithms is only as good as the quality of the data fed into them. In other words, [...]
62 real world use cases of Copilot in Microsoft 365
Generative AI is the new frontier, and among all the emerging models, Microsoft Copilot stands out with its deep integration with the Microsoft 365 suite. Copilot enables users to get the most out of their Microsoft 365 subscriptions. Whether it's using Copilot to draft [...]
Curating a Castle for your Copilot to Shine | Governance & Data for AI Success
Copilot can be your ally or another frustrating tech tool you have to deal with. If you put garbage in your Copilot, you get garbage out. If you take the time to understand how to prepare your data for AI, Copilot will become your knight [...]
Webinar Recap | Curating a Castle for your Copilot to Shine
In our recent webinar, we explored Generative AI and its key components, including Copilot, governance best practices, and data management strategies.  Our host, Jed Cawthorne, provided valuable insights into enhancing productivity through Copilot, establishing a robust Microsoft 365 Governance Plan, and training on AI governance [...]
Webinar Recap | Beginner’s Guide to Microsoft 365 Copilot
In our recent webinar, we explored the exciting world of Microsoft 365 Copilot and its potential to revolutionize productivity across apps like Outlook, Teams, Word, Excel, and PowerPoint. Our esteemed host, Jed Cawthorne, took us on an insightful journey, providing a beginner's guide to this [...]
