Power Platform and D365 CRM Cloud Solutions Architect
As a Power Platform and Dynamics 365 Solutions Architect, you will be responsible for providing pre-sales support, gathering customer requirements, defining architectural/functional components, leading an driving Power Platform and Dynamics 365 Customer Experience and CRM based implementations, managing issues, security, and risks, leading data-centric discussions, and designing system architecture.
Your key responsibilities would include:
- Deliver services and solutions for clients using Dynamics 365 Customer Engagement (CE), Microsoft’s PowerApps (Model-Driven and Canvas), Power BI, SharePoint, Power Automate, Copilot Studio/Power Virtual Agents, Power Pages, Power Apps Portals, Microsoft Teams, custom development, bot framework, and data integrations.
- Provide pre-sales support to the sales team for prospects and existing customers.
- Whiteboard and scope end-to-end solutions based on customer requirements.
- Work with analysts to gather customer requirements and translate them into effective, configured/customized versions of presentations and product demonstrations.
- Assist the sales team with defining architectural/functional components of the Statement of Work (SOW).
- Apply knowledge of core Power Platform and Dynamics 365 governance techniques: ALM, Pipelines, Azure DevOps, COE, Managed Environments, Analytics, Auditing, Solutions, etc.
- Extend Dynamics and Power Apps interfaces using Plugins, PCF controls, JavaScript, CSS, and HTML.
- Work with JSON for data exchange, TypeScript, C#, REST, and Microsoft Azure for integration.
- Drive Power Platform and Dynamics 365 CE implementations through all project phases, including discovery, definition, build, test, and deployment.
- Manage issues and risks effectively to ensure on-time and on-budget delivery that meets clients’ needs.
- Lead data-centric discussions with clients through discovery meetings.
- Partner with the Development Team to design and lead the system architecture process, creating specifications and implementing customizations for any custom code or data migration requirements.
- Conduct end-user training and create/maintain knowledge transfer documentation.
- Develop and refine solution implementation standards and tools.
- Demonstrate solutions in a customized manner that addresses the specific requirements of the audience.
- Troubleshoot and resolve issues across projects, ensuring client success.
- Build strong relationships with clients and internal stakeholders by being approachable, collaborative, and people oriented.
Bringing With You:
- Proven experience designing and delivering Dynamics 365 and Power Platform based solutions
- Hands-on experience leading teams in implementing various Dynamics 365 Customer Experience and CRM modules including Sales, Customer Insights (Insights and Journeys), Customer Service, Omnichannel, Digital Contact Center, Field Service
- Strong skills in troubleshooting and problem-solving across projects
- Core technical expertise: Dynamics 365, Power Apps (Canvas & Model-Driven), Power Automate, Copilot Studio, Power Pages, Connectors, Data Gateways, Azure, Dataverse, C#, SQL, .NET, SharePoint.
- Designing solutions with advanced security models, including conditional access, data loss prevention, and zero-trust principles.
- Understanding of licensing models, storage options, and infrastructure planning for Power Platform and Dynamics 365 deployments.
- Integrating Dynamics/Power Platform with AWS, Google Cloud, or on-premises legacy systems.
- Knowledge of the Power Platform Well-Architected Framework and ability to apply it for scalable, maintainable, and secure solutions.
- Industry-Specific Knowledge: Understanding vertical-specific requirements (e.g., healthcare, finance, manufacturing) to tailor solutions.
- Ability to lead projects end-to-end, from discovery through deployment
- Deep experience in solution envisioning: translating ambiguous business needs into actionable technical requirements and facilitating workshops to clarify and prioritize requirements.
- Ability to challenge assumptions and guide stakeholders through trade-offs and best practices.
- Ability to quantify and communicate the business value (ROI) of solutions, not just technical benefits.
- Designing solutions that leverage Microsoft Copilot, generative AI, and predictive analytics within Dynamics 365 and Power Platform workflows.
- Advanced troubleshooting for scalability, latency, and data throughput in large enterprise deployments.
- Advanced knowledge of integrating Power Platform/Dynamics 365 with on-premises systems and other SaaS platforms (e.g., Salesforce, Workday, ServiceNow, SAP) using connectors, custom APIs, Logic Apps, and middleware (MuleSoft, Boomi, etc.).
- Experience with data migration strategies for legacy systems, including mapping, cleansing, and transformation.
- Excellent communication, presentation, and leadership skills
- A collaborative, people-oriented approach to working with clients and teams
Adding More Value With:
- Microsoft certifications in Dynamics 365 CE and/or Power Platform
- Experience with SharePoint, Microsoft Teams, and Business Intelligence tools
- Knowledge of governance techniques: ALM, Pipelines, COE, Azure DevOps, Managed Environments
- Familiarity with extending Power Platform/D365 using Plugins, PCF controls, JavaScript, CSS, and HTML
- Functional expertise in at least one CE area (Sales, Service, Marketing, Field Service, or Contact Centers)
- Additional Azure, TypeScript, or REST API integration experience
What we offer:
- A remote work environment allows you the freedom to manage your schedule
- A fast-paced atmosphere with the support of your peers and managers
- An opportunity to grow with our quickly advancing company
- Competitive wages and benefits packages
- A group of highly experienced and friendly colleagues who are excited to do their job every day